This Privacy Policy describes how Super Social, LLC (“Super Social,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information.
This Privacy Policy applies to:
    •    supersocial.biz
    •    www.supersocial.biz (http://www.supersocial.biz/)
    •    app.supersocial.biz
    •    Super Social applications
    •    Super Social APIs
    •    AI Receptionist
    •    AI Assistant
    •    communications and messaging services
    •    lead-management and CRM functionality
    •    advertising and attribution tools
    •    connected third-party integrations
    •    other related Super Social services

1. Information We Collect
The information we collect depends on how you interact with Super Social.
Account and Business Information
We may collect:
    •    name
    •    email address
    •    telephone number
    •    company name
    •    business address
    •    job title
    •    account credentials
    •    business profile information
    •    services offered
    •    service areas
    •    business hours
    •    staff information
    •    billing information
    •    account preferences
Lead and Contact Information
When businesses use Super Social to manage prospective or existing customers, we may process information such as:
    •    names
    •    phone numbers
    •    email addresses
    •    social-media identifiers
    •    messaging identifiers
    •    lead-source information
    •    inquiry details
    •    appointment information
    •    conversation history
    •    notes
    •    customer status
    •    marketing attribution data
    •    consent and opt-out information
Communications
Depending on configuration, we may process:
    •    phone calls
    •    call metadata
    •    call recordings
    •    transcripts
    •    SMS messages
    •    WhatsApp messages
    •    Facebook Messenger messages
    •    Instagram messages
    •    social-media interactions
    •    Threads-related activity available through connected APIs
    •    emails
    •    website chats
    •    form submissions
    •    voicemail
    •    attachments
    •    message metadata
Meta itself describes information handled through its products as potentially including messages, message metadata, content, device information, and information from partners and third parties.
Advertising and Lead-Generation Information
If you connect advertising or lead-generation services, we may process information associated with:
    •    Meta Lead Ads
    •    Instant Forms
    •    advertising campaigns
    •    lead forms
    •    campaign identifiers
    •    advertisement identifiers
    •    source attribution
    •    UTM parameters
    •    click identifiers
    •    conversion events
    •    campaign performance information
Connected Accounts
When you connect a third-party account or business asset, we may receive information authorized by you and permitted by the provider.
Depending on the integration, this may include:
    •    account identifiers
    •    Page identifiers
    •    Instagram professional-account identifiers
    •    WhatsApp Business identifiers
    •    advertising-account identifiers
    •    permissions
    •    business profile information
    •    lead data
    •    messages
    •    comments
    •    mentions
    •    account metadata
    •    authentication tokens
We only seek access appropriate to the functionality you choose to connect.
AI Inputs and Outputs
We may process information submitted to AI-powered features, including:
    •    prompts
    •    customer questions
    •    business instructions
    •    communications
    •    transcripts
    •    summaries
    •    generated responses
    •    classifications
    •    suggested actions
    •    workflow context
Website and Device Information
We may automatically collect information such as:
    •    IP address
    •    browser type
    •    device type
    •    operating system
    •    pages viewed
    •    referring URLs
    •    timestamps
    •    usage activity
    •    cookies
    •    similar technologies
    •    approximate location derived from IP
    •    diagnostic information
Payment Information
Payments may be processed through third-party payment processors.
Super Social may receive information such as:
    •    billing status
    •    payment method type
    •    transaction identifiers
    •    subscription status
    •    invoices
    •    limited payment-related information
We generally do not need to store full payment-card numbers where payment processing is handled by third-party payment processors.

2. How We Collect Information
We may collect information:
    •    directly from you
    •    from your authorized users
    •    from your customers and leads
    •    through connected communication channels
    •    through websites and forms
    •    automatically through the Services
    •    through cookies and similar technologies
    •    from connected third-party platforms
    •    from service providers
    •    from publicly available sources
    •    through APIs and webhooks

3. How We Use Information
We may use information to:
    •    provide the Services
    •    create and manage accounts
    •    authenticate users
    •    receive and route leads
    •    process customer communications
    •    operate AI Receptionist functionality
    •    operate AI Assistant functionality
    •    identify or match contacts
    •    organize conversations
    •    schedule appointments
    •    provide analytics
    •    attribute leads to marketing sources
    •    operate integrations
    •    process subscriptions
    •    provide customer support
    •    secure the Services
    •    prevent fraud and abuse
    •    troubleshoot technical problems
    •    improve the Services
    •    comply with law
    •    enforce agreements
    •    protect our rights and users

4. AI Processing
Some information processed through Super Social may be analyzed by artificial intelligence systems.
AI processing may be used for purposes such as:
    •    generating responses
    •    summarizing conversations
    •    transcribing calls
    •    extracting lead information
    •    classifying inquiries
    •    recommending follow-up actions
    •    assisting with workflows
    •    identifying relevant business information
AI outputs may contain errors and should be appropriately reviewed when decisions are consequential.
We may use third-party AI infrastructure or providers when necessary to provide AI-powered functionality.

5. How Businesses Use Super Social
Businesses using Super Social may submit or connect personal information regarding their own customers, prospects, leads, employees, or other individuals.
In many circumstances, the business using Super Social determines why and how that information is processed, while Super Social processes the information to provide the requested Services.
If you are an individual interacting with a business that uses Super Social, privacy questions relating specifically to that business's use of your information may need to be directed to that business.

6. Meta Platforms
Super Social may integrate with Meta products, including:
    •    Facebook
    •    Facebook Pages
    •    Facebook Messenger
    •    Instagram
    •    Threads
    •    WhatsApp
    •    Meta Lead Ads
    •    Instant Forms
    •    Meta advertising services
When a Super Social customer connects a Meta account or business asset, Super Social may receive information authorized through Meta's APIs and permission systems.
Depending on the connected feature, this information may include:
    •    Page or account information
    •    account identifiers
    •    Instagram professional-account information
    •    messages
    •    message metadata
    •    leads
    •    lead-form responses
    •    comments
    •    mentions
    •    business information
    •    advertising attribution information
    •    access tokens
    •    permissions
Meta describes its platforms as allowing integrated partners and developers to connect accounts and process information through platform services and business tools.
Super Social processes Meta information only as necessary to provide enabled features, maintain integrations, secure the Services, and comply with applicable Meta requirements and law.
Your use of Meta products is also governed by Meta's own policies and terms.

7. Google and Other Connected Services
Super Social may connect with Google or other providers for functionality such as advertising, calendars, email, analytics, business information, or other integrations.
When you authorize such integrations, we may receive information permitted by your authorization and the provider's APIs.

8. Phone, SMS, and WhatsApp Data
If you use phone, SMS, or WhatsApp functionality, we may process:
    •    telephone numbers
    •    caller and recipient information
    •    message content
    •    call metadata
    •    recordings
    •    transcripts
    •    delivery information
    •    messaging status
    •    consent records
Your business is responsible for ensuring that communications comply with applicable calling, texting, recording, marketing, and consent laws.

9. Cookies and Similar Technologies
Super Social and our service providers may use cookies, pixels, local storage, tags, and similar technologies to:
    •    operate websites
    •    maintain sessions
    •    remember preferences
    •    understand usage
    •    analyze performance
    •    detect fraud
    •    measure marketing activity
    •    improve the Services
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

10. How We Share Information
We may disclose information to service providers that assist us in operating the Services, including providers of:
    •    cloud hosting
    •    communications infrastructure
    •    telephony
    •    SMS
    •    WhatsApp
    •    artificial intelligence
    •    analytics
    •    payment processing
    •    email
    •    authentication
    •    cybersecurity
    •    customer support
    •    monitoring
    •    data storage
    •    advertising technology
Service providers may process information only as permitted by applicable agreements and law.
We may also disclose information:
    •    at your direction
    •    to connected third-party platforms
    •    when required by law
    •    in response to lawful legal process
    •    to protect users or the Services
    •    to investigate fraud or abuse
    •    in connection with a merger, acquisition, financing, restructuring, or sale of assets

11. We Do Not Sell Personal Information for Money
Super Social does not sell personal information for monetary payment.
Certain privacy laws define “sale,” “sharing,” or targeted advertising more broadly. Where those laws apply, we will provide legally required disclosures and rights regarding covered activities.

12. Data Retention
We retain information for as long as reasonably necessary to:
    •    provide the Services
    •    maintain customer accounts
    •    fulfill contractual obligations
    •    maintain legitimate business records
    •    resolve disputes
    •    prevent fraud
    •    comply with applicable law
    •    enforce agreements
Retention periods may vary depending on the type of information, customer configuration, legal obligations, and third-party integration requirements.
Information may remain in backups for a limited period after deletion from active systems.

13. Data Deletion
Customers may request deletion of eligible Super Social account data by contacting:
support@supersocial.biz
Individuals whose information is processed through a business using Super Social may also contact that business directly regarding deletion requests.
Where required, Super Social will assist customers with deletion of eligible data and connected-platform information.
Some information may be retained where required or permitted by law, including for security, fraud prevention, billing, dispute resolution, or legal compliance.

14. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These may include:
    •    access controls
    •    authentication controls
    •    encryption
    •    restricted credentials
    •    logging
    •    monitoring
    •    infrastructure safeguards
    •    data-access limitations
No system can guarantee absolute security.

15. International Processing
Super Social and its service providers may process information in the United States and other countries.
These countries may have different privacy laws than the country where you live.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

16. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
    •    request access
    •    request correction
    •    request deletion
    •    obtain a copy of information
    •    object to certain processing
    •    restrict certain processing
    •    withdraw consent
    •    opt out of certain marketing communications
    •    opt out of certain targeted advertising, sale, or sharing activities where applicable
    •    appeal certain privacy decisions
To submit a privacy request, contact:
support@supersocial.biz
We may need to verify your identity before fulfilling a request.

17. California Privacy Rights
California residents may have rights under applicable California privacy laws, including rights to:
    •    know what personal information is collected
    •    access personal information
    •    request correction
    •    request deletion
    •    receive information about disclosure practices
    •    opt out of covered sale or sharing
    •    receive equal service without unlawful discrimination for exercising privacy rights
Super Social does not sell personal information for monetary consideration.
If Super Social engages in activities legally defined as “sharing” or “sale” under California law, applicable opt-out mechanisms will be provided.

18. European Economic Area, United Kingdom, and Similar Jurisdictions
Where GDPR or similar laws apply, personal information may be processed based on one or more legal bases, including:
    •    performance of a contract
    •    legitimate interests
    •    consent
    •    compliance with legal obligations
Individuals may have rights to access, correct, delete, restrict, object to processing, or obtain portability of personal information.
Where consent is the legal basis, consent may generally be withdrawn.

19. Marketing Communications
You may unsubscribe from Super Social marketing emails using the unsubscribe mechanism provided in the communication or by contacting us.
Transactional or service-related communications may still be sent when necessary to operate your account.
Businesses using Super Social are separately responsible for honoring communication opt-outs relating to their own customers and leads.

20. Children's Privacy
The Services are intended for businesses and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through accounts intended for use of the Services.
If you believe a child has provided personal information improperly, contact us.

21. Third-Party Websites
The Services may contain links to third-party websites or services.
Super Social is not responsible for the privacy practices of third parties.
You should review the privacy policies of third-party services you use.

22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are material, we may provide notice through our website, Services, email, or another reasonable method.
The effective date at the top of the policy indicates when the current version became effective.

23. Contact Us
Questions, requests, or complaints regarding this Privacy Policy may be directed to:
Super Social, LLC
Email: support@supersocial.biz

Se habla español

HOME